Shipping & returns

Dispatch time

In-stock items generally dispatch within one business day after payment. Made-to-order figures can take up to three business days to create, plus up to two business days for handling and processing before dispatch. A business day is Monday through Friday, excluding U.S. federal holidays. Dispatch is when we hand a parcel to the carrier; delivery time comes afterward.

Shipping options and costs

The available shipping destinations, options, and charges are shown at checkout before you pay. Carrier transit time depends on the destination and service selected. If we cannot meet the stated dispatch time, we will contact you with an updated estimate and the choice to accept the delay or cancel the unshipped order for a full refund.

Final-sale policy

All sales are final. We do not accept returns or exchanges for a change of mind, including on made-to-order figures.

If a figure is defective or arrives broken in shipping, email support@twtech.llc with your order number and a description of the problem. Photos are helpful if available. We will review the issue and arrange an appropriate remedy, such as a replacement or refund. Please contact us before sending anything back.

If we sent the wrong item or did not fulfill an order, contact us so we can correct the problem. The dispatch-delay cancellation and refund option above still applies. This policy does not limit your rights under applicable law.

For other order questions, see Support.